Product: Total Gym Xls Rower Clear all filters (2 of 2 reviews match)
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Just purchased the XLS. It looks used. The cable is stuck and I can’t get it opened all the way. It’s super heavy which is false advertising. Customer service is only open Monday - Thursday until ( pm which is terribly inconvenient..
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Irene Moore
#1698104
Shopping Expert
The Total Gym refund policy states that if you are not satisfied with your purchase, you may contact a Total Gym customer service representative by calling Total Gym's toll free number at 1-800-501-4621 within 30 days of delivery for a full refund or credit. Shipping and handling fees are not covered in refunds.


Total Gym's FAQ lists the weights of their machines. Please check out more details regarding this issue given in the article “Top Total Gym Question: How Does TotalGym.com 30-day Trial Period Work?”
Review
#1493858 Review #1493858 is a subjective opinion of poster.
Product
Total Gym Xls Rower
Reason of review
Damaged or defective
Featured
1.0
Details
Total Gym - Defective out of the box
Total Gym - Defective out of the box
Total Gym - Defective out of the box
We just purchased a “NEW” in the box Total Gym XLS on ebay. It arrived and looked like the box had gone to war. The top leg is bent and cover broken. And it appears as though the bottom rail assembly is installed upside down. The squat sleeves are on the bottom of the...
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2 comments
Irene Moore
#1698100
Shopping Expert
According to the Total Gym refund policy, if customers are not 100 percent satisfied with any purchase, they can contact a Total Gym customer service representative within 30 days of delivery for a full refund or credit. Shipping and handling fees are not covered in refunds. Please check out full Total Gym contact information given in the article “Top Total Gym Question: How Does TotalGym.com 30-day Trial Period Work?”
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Review
#1166647 Review #1166647 is a subjective opinion of poster.
Product
Total Gym Xls Rower
Cons
  • Defective assembly of equipment
Reason of review
Damaged or defective
Loss
$872
Preferred solution
Let the company propose a solution
Tags
  • defective products

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5225 Avenida Encinas Suite C
Carlsbad, California 92008
United States
Phone:
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