Product: Total Gym Customer Care Clear all filters (9 of 9 reviews match)
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Total Gym - I called customer service no answers

1.0
Details
I never open your product case being i reinjured myself and wanted to return it so i would not be charged your promotion is a scam cause there is no one to explain how to return the product the sales man had no clue
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Review
#1637454 Review #1637454 is a subjective opinion of poster.
Service
Total Gym Customer Care
Cons
  • Very poor costomer service
Reason of review
Poor customer service

Total Gym in La Porte, Texas - This is what totalgym sends not good on them

I recived the totalgym on saturday to my suprise the equipment was all scratched up and a couple of plastic pieces broken but the worse part was it had moled in the box and some parts of the paddingwe just had the moled removed from our house after Hurricane Harvy and other floodesnow the totalgym send mold equipment to us we just payed 8000thousand to this done
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#1565709 Review #1565709 is a subjective opinion of poster.
Service
Total Gym Customer Care
Pros
  • Being able to exercise at home
Cons
  • Lack of quallity control
  • Very poor costomer service
Reason of review
mold in box
Loss
$8000
Preferred solution
Let the company propose a solution

Total Gym - They have held $199 dollars pending against my checking account for over 4 months

1.0
Details
As a result, I have NO access to the $199 and did never receive a total gym. this is totally absurd. I don't want the gym yet I've been denied access to the money. There is no way to stop this and I'm ***
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Review
#1478796 Review #1478796 is a subjective opinion of poster.
Service
Total Gym Customer Care
Cons
  • Way they kept my money
  • Very poor costomer service
Reason of review
Poor customer service
Loss
$199
Preferred solution
Full refund
Tags
  • Holds of Pern
1.0
Details
Well would of like to make payments through the mail instead of out of my account.Never could get ahold of someone who could give me an address to send payments too. I changed bank cards and would hope they would send me a bill in the mail. No such luck. They went...
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Review
#924908 Review #924908 is a subjective opinion of poster.
Service
Total Gym Customer Care
Reason of review
Problems with payment

Total Gym Customer Care Review

2.1
Details
I'm sick of calling 1 of the hundred different listed numbers for total gym only to speak to a machine. Human interaction would be GREATLY appreciated when trying to figure out process and procedure information.
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Review
#902571 Review #902571 is a subjective opinion of poster.
Service
Total Gym Customer Care
Reason of review
Poor customer service

Total Gym Customer Care Review

1.1
Details
Very disappointed, from the equipment to the customer service. I suggest you be ware! I tried it, i keep my hair in a ponytain, and it pulls my hair, it also has you over extending on excersizes. I called to return it, they would say no it's too late, i asked to speak to a manager and they you take a message and never return your call. This thing is sitting in a box in my garage. It's awful.
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Review
#858938 Review #858938 is a subjective opinion of poster.
Service
Total Gym Customer Care
Reason of review
Poor customer service

Total Gym Customer Care Review from Oshkosh, Wisconsin

Not happy with the total gym I sent an email on March 21, 2016 no response I would like to have a response to this email please they are already taking money out of my checking account for this thing it was broken right out of the box I want this piece of junk out of my house please please send me an address to where to send this *** thing to that's all I need from you I don't need any sales I don't need it to be fixed or whatever I just want the thing gone
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Review
#824702 Review #824702 is a subjective opinion of poster.
Service
Total Gym Customer Care
Reason of review
Poor customer service
1.7
Details
Customer service sucks. I submitted an order 3 weeks ago, or so I thought. I was never billed, so I contacted customer service again and was told the order did not process because the billing and shipping address were different. I called five times over this issue to...
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Review
#782630 Review #782630 is a subjective opinion of poster.
Service
Total Gym Customer Care
Cons
  • Customer service
Reason of review
Order processing issue
1.3
Details
I contacted customer service on a live blog . I asked what is the size of the total gym as I have a truck/camper and I travel a lot . I also asked if there is a distributor in the Vancouver BC area . The answer was "tota gym does not deliver to Quebec the yukon or the...
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Review
#595197 Review #595197 is a subjective opinion of poster.
Service
Total Gym Customer Care
Cons
  • Very poor costomer service
Reason of review
Poor customer service

Contact Total Gym Customer Service

Mailing Address:
Total Gym
5225 Avenida Encinas Suite C
Carlsbad, California 92008
United States
Phone:
(800) 541-4900
All Total Gym Contacts

Total Gym Reviews

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