I've only had my Total Gym for a few months. The pin that permits the rails to be raised and lowered is apparently stuck.
I was attempting to lower it for storage and it got almost all the way down....and jammed. It can't be raised or lowered. Because it didn't quite go all the way down, it blocks the tall bar from folding. At this point, I can't fold it for storage and I can't raise it to be useful.
I bought mine from QVC. They are great with customer service--but only for 30 days. After that, they refer you to the manufacturer. Frankly, I don't even know how this could even have been returned.
It can't be folded down. This is probably going to wind up being one very big piece of trash.
Review about: Total Gym Rower.
Reason of review: Bad quality.
Monetary Loss: $400.
Preferred solution: Let the company propose a solution.
I liked: Being able to exercise at home.
I didn't like: Premature equipment failure.