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Total Gym - I called customer service no answers

1.0
Details
I never open your product case being i reinjured myself and wanted to return it so i would not be charged your promotion is a scam cause there is no one to explain how to return the product the sales man had no clue
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Review
#1637454 Review #1637454 is a subjective opinion of poster.
Service
Total Gym Customer Care
Cons
  • Very poor costomer service
Reason of review
Poor customer service

Total Gym - They have held $199 dollars pending against my checking account for over 4 months

1.0
Details
As a result, I have NO access to the $199 and did never receive a total gym. this is totally absurd. I don't want the gym yet I've been denied access to the money. There is no way to stop this and I'm ***
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Review
#1478796 Review #1478796 is a subjective opinion of poster.
Service
Total Gym Customer Care
Cons
  • Way they kept my money
  • Very poor costomer service
Reason of review
Poor customer service
Loss
$199
Preferred solution
Full refund
Tags
  • Holds of Pern
1.0
Details
This is the second Total Gym we have owned and we are completely pissed off. The inferior quality of the QVC model is a disgrace. We can't even us this equipment, it is just gathering dust. I have tried sending emails but I never get a response. The customer service...
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2 comments
Irene Moore
#1698115
Shopping Expert
If you need any assistance, you may try to reach out to Total Gym Customer Service by phone at 1-800-501-4621, by email at support@totalgym.com, or by mail Total Gym 5225 Avenida Encinas Suite C Carlsbad, California 92008 United States. You may also share your experience by posting comments via the company social networks.
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Review
#1270831 Review #1270831 is a subjective opinion of poster.
Product
Total Gym Exerciser
Reason of review
Bad quality
Featured
1.0
Details
Total Gym - Defective out of the box
Total Gym - Defective out of the box
Total Gym - Defective out of the box
We just purchased a “NEW” in the box Total Gym XLS on ebay. It arrived and looked like the box had gone to war. The top leg is bent and cover broken. And it appears as though the bottom rail assembly is installed upside down. The squat sleeves are on the bottom of the...
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2 comments
Irene Moore
#1698100
Shopping Expert
According to the Total Gym refund policy, if customers are not 100 percent satisfied with any purchase, they can contact a Total Gym customer service representative within 30 days of delivery for a full refund or credit. Shipping and handling fees are not covered in refunds. Please check out full Total Gym contact information given in the article “Top Total Gym Question: How Does TotalGym.com 30-day Trial Period Work?”
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Review
#1166647 Review #1166647 is a subjective opinion of poster.
Product
Total Gym Xls Rower
Cons
  • Defective assembly of equipment
Reason of review
Damaged or defective
Loss
$872
Preferred solution
Let the company propose a solution
Tags
  • defective products

Total Gym in Exton, Pennsylvania - Piece of garbage

1.4
Details
They advertise that it comes assembled but then you have to assembled without instructions
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Review
#1110375 Review #1110375 is a subjective opinion of poster.
Product
Total Gym Exerciser
Reason of review
Not as described/ advertised
1.4
Details
I received my product about a month ago. As I followed all protocols and instruction with great detail and care. While opening the Total Gym Fit with one foot while unfolding the Total Gym it collapsed on my ankle and foot.Causing a great deal of harm. Which I have to...
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2 comments
Anonymous
#1340283

you dropped it on your foot hello??????

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Review
#1015544 Review #1015544 is a subjective opinion of poster.
Product
Total Gym Fit Rower
Pros
  • Fast shipping
Cons
  • Injuries
  • Very poor costomer service
  • Premature equipment failure
Reason of review
Cause of great injury to foot that may require numerous surgeries
Preferred solution
Let the company propose a solution
Tags
  • defective products
  • Pain And Suffering Medical Bills
  • Permanent Foot Damage
  • Office Hours
1.0
Details
Well would of like to make payments through the mail instead of out of my account. Never could get ahold of someone who could give me an address to send payments too. I changed bank cards and would hope they would send me a bill in the mail. No such luck. They went...
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Review
#924908 Review #924908 is a subjective opinion of poster.
Service
Total Gym Customer Care
Reason of review
Problems with payment
1.0
Details
I was told over the phone this company would give me my money back no questions asked if I wished to return it before the 60 days. I could never get it out of the box it was so heavy. When I called and asked them to come get it the lady told me it would caust me $49...
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1 comment
Anonymous
#1445253

I WANT TO RETURN THE TOTAL GYM ITS BIGGER THAN WHAT I THOUGHT I'VE CALLED THE NUMBER ON THE INSTRUCTIONS TO GET A RETURN CODE TO SHIP AND I GET A CALL CENTER AGENT THAT CAN'T DO ANYTHING I'VE TRIED VIA EMAIL AND I GET THE SAME RUN AROUND.ANYBODY OUT THERE THAT CAN HELP ?

Review
#909927 Review #909927 is a subjective opinion of poster.
Reason of review
Problems with payment

Total Gym Customer Care Review

1.1
Details
Very disappointed, from the equipment to the customer service. I suggest you be ware! I tried it, i keep my hair in a ponytain, and it pulls my hair, it also has you over extending on excersizes. I called to return it, they would say no it's too late, i asked to speak to a manager and they you take a message and never return your call. This thing is sitting in a box in my garage. It's awful.
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Review
#858938 Review #858938 is a subjective opinion of poster.
Service
Total Gym Customer Care
Reason of review
Poor customer service

Contact Total Gym Customer Service

Mailing Address:
Total Gym
5225 Avenida Encinas Suite C
Carlsbad, California 92008
United States
Phone:
(800) 541-4900
All Total Gym Contacts

Total Gym Products and Services Reviews

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Total Gym Exercise Machine Review

1.0
Details
Well l ordered my total gym machine @$829. But they arec charging me on my credit also they want me to pay double amount. Their customer service is poor n don't trust total gym.
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Review
#691284 Review #691284 is a subjective opinion of poster.
Reason of review
Problems with payment