Sean B Lnp

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Verified Reviewer

Your company sucks!!! Can’t get ahold of customer service.

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Looked all over to get a hold of customer service. Nothing good about your phone service. AI if this is what its trying to learn. Very inconsistent with human needs. Ridiculous service how does a company stay in business for so long but have horrible communication with its customers. Pitiful and writing this is also a waste of my time.
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Loss:
$84

Preferred solution: Price reduction

User's recommendation: Get people on the phone

Zayden Ero
map-marker East Greenwich, Rhode Island

Rope for Pilates is missing. It's the extended rope with the other hook

I purchased the Total Gym from QVC about 2 years ago. I never tried the Pilates part of the machine. So today I opened the bag with the parts for Pilates workout for the first time and I have the short rope missing and the short rope has the other hook so i could not use it.
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Anonymous
map-marker O Fallon, Illinois

I can't sign in to my Total Gym app. I got no help from Customer Service.

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Can't sign into my TV app. Forgot password and site promises to send a link to my email account, but doesn't
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Jackson S Fof

Return

I want to return in possible to reach you guys. Jackson smith Ticket 4138**** Please send information to return unit. I dont want 20% off. Want to return
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Preferred solution: Full refund

Cheryl D Qvr

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Verified Reviewer

Checking to make sure you guys got your payment

I'm just wanting to make sure you guys got your payment for October 1st. it's October 2nd now please let me know
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Preferred solution: Wanting to make sure you all received payment

Jim P Rvq
map-marker Lewisburg, Pennsylvania

Billing

Dont ask mNo one calls,no one is giving me a record of receipts. I should be done paying off this equipment,but who would know.Im kept in the dark here and Im getting frustrated.Please let me know by calling me at my number 614 736 ****. Thanks
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Preferred solution: A phone call plz.

User's recommendation: Don’t ask me yet

Anonymous
map-marker Richardson, Texas

When I ordered the total gym I was emailed the carrier and a tracking number. The tracking number doesn’t work and I have NOT received my total gym. Calling customer service is a joke.

Tracking number doesnt work and contacting customer service is a joke. I guess I have to wait until Monday to call.
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Zwelinzima t
map-marker Johannesburg, Gauteng

Please help me with refund

On the seven this month i perches pill on line using my card after loading everything i was charged R3418.can i just get refunds please
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Pam R Rqd
map-marker Murfreesboro, Tennessee

Request avReplacement manual

I bought a used total gym from FB marketplace but the setup manual/booklets are missing. I was wondering if I could buy them for a small fee. I cant seem to figure it all out and the lady I bought it from said she cudnt tell me bcuz it was her daughters. I just need the books please.
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Pros:
  • Good machine
Cons:
  • Takes a lot of space

Preferred solution: Manuals

Marcia S Kql

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Verified Reviewer

Worst customer purchased experience EVER

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I have been on line website, mobile device AND the 800 number trying to purchase a 1,300 order, which has taken 1.5 hours. Totally unacceptable and no one able to resolve, not chat, not 800 person, no one. A text book case of how to *** off a repeat customer be
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Preferred solution: Price reduction

User's recommendation: be ready to bang a cast iron skillet on your head

Anonymous
map-marker Portage, Indiana

Pissed off

Very tired of people telling me I can exercise my way out of my physical problems Like You.Spent 38 years at aggressive physically demanding job, walked 5 miles every night swinging, sledge hammers, hammering down rivets so on.All the people you show on tv look like they havent worked a single day of there lives, day where you couldnt stop because you where hurting or not.All resulting in two hip replacements, back spinal back disk fussing so on tired please acknowledge exercise is not a cure all for all physical problems, or can prevent all physical problems
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Anonymous
map-marker Tomball, Texas

The remaining of my balance

I have not been sent my balance amount yet. If you would please let me know.thank you. Name is Eva mckinney. Email is evesheavenlygarden1@***.net. please let me know. Been paying a while
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Teresa B Fkd

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Verified Reviewer

Company is a joke

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I ordered my gym with the 30 day free trial and 14.95 a month after. Well i got it had to put it together. Its huge and takes up so much room. I got my bank statement and they took 69.99 out of my account. I packed it back into its original box and shipped it back , 3 days later its back on my front porch I called company they dont know why it was sent back to me .. i gave them the tracking information from UPS and they said just return it again. In the mean time 99 dollars was taken from my account. Ok now Im really pissed. I call and email Im told when they receive the gym they will refund allrefundme all of the money
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Loss:
$280
Cons:
  • Way they kept my money

Preferred solution: Full refund

User's recommendation: Do NOT PURCHASE YOU WILL BE SCREWED O

Paula G Ems

Online Wokouts

The online workouts are completely limited and not helpful at all to provide a comprehensive workout to all the muscle groups. So disappointed to have this workout 'gym' and not be able to use it effectively. A lot of the exercises can be done without the gym. No reason to buy it.
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Pros:
  • Fast shipping
Cons:
  • Very poor costomer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Orland Park, Illinois

Advertising

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Your subliminal message of a white women and a black man using your equipment is shallow. It clearly an attempt to push a political message, from BLM. As such, I will never buy a total gym equipment again. I am returning the one my wife just ordered. MAGA. In the future rely on quality products and testimonials, rather than cheap and immoral political messaging. MAGA.
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3 comments
Guest

You seem very angry, conspiracy theories. Try using the Total Gym for a half hour or so and release the devil inside!

Tehani Gwl

Typing MAGA every once in a while on your post is stupid

Guest
reply icon Replying to comment of Tehani Gwl

Maga. Wow you are delusional.

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Featured
Steve S Kyf

Bad engineering on the front wheels

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Total Gym - Bad engineering on the front wheels
Explore video interviews
The problem that I am having is that the front guide wheels keep falling off the track you have a guide on one side of the wheels but the other side is open so were just slides right off the bar its very frustrating, and you can definitely get hurt lose your balance and fall this is a simple fix. It's very hard to get a hold of someone That has something to do with the total gym so I'm writing this hopefully I will get a response or get a replacement of the wheels so it doesn't happen again.
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Preferred solution: Look at the front wheels you can Definitely say that this can be a major problem all I’m asking for is the two front wheels so I can keep on using the total gym this equipment isn’t cheap and I expect since I only had it for a week that something can be d

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Official product site offers product information, exercise and pilates demonstrations, BMI calculator, and more.

Total Gym reviews and complaints

Total Gym is ranked 96 out of 942 in Sport Equipment and Accessories category

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