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1.0
Details
Total Gym - Defective out of the box
Total Gym - Defective out of the box
Total Gym - Defective out of the box
We just purchased a “NEW” in the box Total Gym XLS on ebay. It arrived and looked like the box had gone to war. The top leg is bent and cover broken. And it appears as though the bottom rail assembly is installed upside down. The squat sleeves are on the bottom of the...
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2 comments
Irene Moore
#1698100
Shopping Expert
According to the Total Gym refund policy, if customers are not 100 percent satisfied with any purchase, they can contact a Total Gym customer service representative within 30 days of delivery for a full refund or credit. Shipping and handling fees are not covered in refunds. Please check out full Total Gym contact information given in the article “Top Total Gym Question: How Does TotalGym.com 30-day Trial Period Work?”
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Review
#1166647 Review #1166647 is a subjective opinion of poster.
Cons
  • Defective assembly of equipment
Reason of review
Damaged or defective
Loss
$872
Preferred solution
Let the company propose a solution
Tags
  • defective products

Total Gym - I called customer service no answers

1.0
Details
I never open your product case being i reinjured myself and wanted to return it so i would not be charged your promotion is a scam cause there is no one to explain how to return the product the sales man had no clue
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Review
#1637454 Review #1637454 is a subjective opinion of poster.
Cons
  • Very poor costomer service
Reason of review
Poor customer service

Total Gym in Columbia, South Carolina - Can be fixed

The xls s/b at the bottom of cushion when you u unfold it. If not lay the machine flat and slide the cushion off then turn it around and slide it back on.
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Review
#1602742 Review #1602742 is a subjective opinion of poster.

Total Gym in Dalton, Georgia - Good while lasted.

Bought 12/18/2018 and glide board has done warped terribly. Im 160lbs and the only user.
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Review
#1588018 Review #1588018 is a subjective opinion of poster.

Total Gym in La Porte, Texas - This is what totalgym sends not good on them

I recived the totalgym on saturday to my suprise the equipment was all scratched up and a couple of plastic pieces broken but the worse part was it had moled in the box and some parts of the paddingwe just had the moled removed from our house after Hurricane Harvy and other floodesnow the totalgym send mold equipment to us we just payed 8000thousand to this done
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Review
#1565709 Review #1565709 is a subjective opinion of poster.
Pros
  • Being able to exercise at home
Cons
  • Lack of quallity control
  • Very poor costomer service
Reason of review
mold in box
Loss
$8000
Preferred solution
Let the company propose a solution
Just purchased the XLS. It looks used. The cable is stuck and I can’t get it opened all the way. It’s super heavy which is false advertising. Customer service is only open Monday - Thursday until ( pm which is terribly inconvenient.
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1 comment
Irene Moore
#1698104
Shopping Expert
The Total Gym refund policy states that if you are not satisfied with your purchase, you may contact a Total Gym customer service representative by calling Total Gym's toll free number at 1-800-501-4621 within 30 days of delivery for a full refund or credit. Shipping and handling fees are not covered in refunds.


Total Gym's FAQ lists the weights of their machines. Please check out more details regarding this issue given in the article “Top Total Gym Question: How Does TotalGym.com 30-day Trial Period Work?”
Review
#1493858 Review #1493858 is a subjective opinion of poster.
Reason of review
Damaged or defective
3.5
Details
I have a new XLS (about 1 1/2 months old) and I have started getting a clunking noise on the board when doing leg work. One of the brackets rubs against the rail while exercising (left side)? If I shift my wt. the board moves a bit to the side and it stops? This is...
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1 comment
Irene Moore
#1698105
Shopping Expert
Total Gym's 30-day risk-free trial lets customers try the gym for 30 days with an initial single payment, depending on the offer and model they purchase, according to the company's website. Credit cards will be billed for the trial amount when order ships, including sales tax for the total amount in applicable states.

Following the trial period, Total Gym will charge the credit card number given to the company each month until the gym is paid off.

Total Gym claims it does not charge interest on its payment plans.
If you are not satisfied with your purchase, you may contact Total Gym Customer Service directly via Contacts tab on Pissed Consumer and ask for assistance.
Review
#1492172 Review #1492172 is a subjective opinion of poster.
Pros
  • Being able to exercise at home
Cons
  • Defective assembly of equipment
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • defective products

Total Gym - They have held $199 dollars pending against my checking account for over 4 months

1.0
Details
As a result, I have NO access to the $199 and did never receive a total gym. this is totally absurd. I don't want the gym yet I've been denied access to the money. There is no way to stop this and I'm ***
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Review
#1478796 Review #1478796 is a subjective opinion of poster.
Cons
  • Way they kept my money
  • Very poor costomer service
Reason of review
Poor customer service
Loss
$199
Preferred solution
Full refund
Tags
  • Holds of Pern
After purchasing my Total Gym Fit( third total gym purchase for me) I had to change my discover credit card for security purposes. I called Mr. Brian White (Total Gym Customer Service Rep) twice explaining that I needed to give the company my new ID number in order not...
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1 comment
Irene Moore
#1698109
Shopping Expert
If you need any assistance, you may contact Total Gym Customer Service by phone at 1-800-501-4621 (toll-free), by email at support@totalgym.com, or by mail
Total Gym 5225 Avenida Encinas Suite C Carlsbad, California 92008 United States
.
Review
#1468193 Review #1468193 is a subjective opinion of poster.
Reason of review
Poor customer service
I ordered a total Gym with percofic uses tricep and bricep and cycle trainer. Some of the missing items were cycle trainer, I call Total Gym the response was Oh you have to pay extra for that. I told them that Mr Xxxxxx saiid this was all included. Reported to consumer...
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1 comment
Irene Moore
#1698112
Shopping Expert
According to TotalGymDirect.com, replacement parts like hitch pins, wheel assembly kits, heel pads, foam grips, etc. can be ordered from the TotalGymDirect.com.
You may also ask for a refund or credit by calling a Total Gym Customer Service representative at 1-800-501-4621 (toll-free) within 30 days of the purchase.
Review
#1378244 Review #1378244 is a subjective opinion of poster.
Reason of review
Order processing issue

Contact Total Gym Customer Service

Mailing Address:
Total Gym
5225 Avenida Encinas Suite C
Carlsbad, California 92008
United States
Phone:
(800) 541-4900
All Total Gym Contacts

Latest Question

Total Gym Questions
I am initially upset that the sales rep at total gym the official site was not forthcoming about ANY other option for a less expensive version. My elderly mother was not given a choice..he bombarded her with 1$down today only 100%money back guarantee n the typical...
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2 comments
Irene Moore
#1698114
Shopping Expert
According to the Total Gym return policy, if you are not satisfied with your purchase, you should contact a Total Gym customer service representative by calling Total Gym's toll free number at 1-800-501-4621 within 30 days of delivery for a full refund or credit. Shipping and handling fees are not covered in refunds.
Please note that according to the Total Gym FAQ, the Total Gym Supreme, the Total Gym XLS and the Total Gym FIT do not require any assembly and can be set up in minutes.
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Review
#1307372 Review #1307372 is a subjective opinion of poster.
Reason of review
Poor customer service