I am initially upset that the sales rep at total gym the official site was not forthcoming about ANY other option for a less expensive version. My elderly mother was not given a choice..he bombarded her with 1$down today only 100%money back guarantee n the typical garbage .He sold my mother a $1600 model and she cant afford it .
there was no discussion about the option to buy the gym for far less.
2...it came not assembled as stated on the commercial or by the salesrat. it did not contain the key components such as the handlebars..and squat plate were not even the box.
they did send me various parts that arent even on the set up manual. i am terribly upset n i hope their teturn policy is better than their packaging department.
Product or Service Mentioned: Total Gym Sales Representative.
Reason of review: Poor customer service.