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Just purchased the XLS. It looks used.

The cable is stuck and I can’t get it opened all the way.

It’s super heavy which is false advertising. Customer service is only open Monday - Thursday until ( pm which is terribly inconvenient.

Product or Service Mentioned: Total Gym Xls Rower.

Reason of review: Damaged or defective.

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Irene Moore
Shopping Expert
The Total Gym refund policy states that if you are not satisfied with your purchase, you may contact a Total Gym customer service representative by calling Total Gym's toll free number at 1-800-501-4621 within 30 days of delivery for a full refund or credit. Shipping and handling fees are not covered in refunds.

Total Gym's FAQ lists the weights of their machines. Please check out more details regarding this issue given in the article “Top Total Gym Question: How Does 30-day Trial Period Work?”