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We just purchased a “NEW” in the box Total Gym XLS on ebay. It arrived and looked like the box had gone to war.

The top leg is bent and cover broken. And it appears as though the bottom rail assembly is installed upside down. The squat sleeves are on the bottom of the rail/foot of machine and the bench stops are also on the bottom. Due to it be assembled upside down the welded stops on the rails where the fold is will not allow the rails to extend to the straight position.

It now sits like a tepee. Ebay seller is blaming us for trying to unfold it wrong?? WTH There is only one way to unfold it.

Now trying to deal with Total Gym Service for help. Merry Christmas to me

Product or Service Mentioned: Total Gym Xls Rower.

Reason of review: Damaged or defective.

Monetary Loss: $872.

Preferred solution: Let the company propose a solution.

Total Gym Cons: Defective assembly of equipment.

  • defective products
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Irene Moore
Shopping Expert
According to the Total Gym refund policy, if customers are not 100 percent satisfied with any purchase, they can contact a Total Gym customer service representative within 30 days of delivery for a full refund or credit. Shipping and handling fees are not covered in refunds. Please check out full Total Gym contact information given in the article “Top Total Gym Question: How Does TotalGym.com 30-day Trial Period Work?”

When you buy something off Ebay, this is what happens. I honestly can't believe people buy things from there.