Anonymous
map-marker Exton, Pennsylvania

Piece of garbage

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They advertise that it comes assembled but then you have to assembled without instructions
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Reason of review:
Not as described/ advertised
Octavian Qtl
map-marker Exton, Pennsylvania

Never got to use it after I received it. Crushed my foot in pieces!

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I received my product about a month ago. As I followed all protocols and instruction with great detail and care.

While opening the Total Gym Fit with one foot while unfolding the Total Gym it collapsed on my ankle and foot.Causing a great deal of harm. Which I have to see a Orthopedic Surgeon for. I still can barely get around. I tried to call customer service but they close at 5 pm Eastern time.

Which I find ridiculous. I am calling on attorneys on my case. One of the bottom black pieces which keeps the gym in place was broken. I did not even notice this until after I had opened it and it destroyed my foot causing nerve pains all the way to my knee.

I will be filing a lawsuit. If anyone else is interested in joining this suit feel free to contact me via email sharilipsey@***.com more than one person will make it a counter suit.

Otherwise I will be filing myself regardless. $2000 of worthless machinery!

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Pros:
  • Fast shipping
Cons:
  • Premature equipment failure
  • Customer service
  • Injuries
Reason of review:
Cause of great injury to foot that may require numerous surgeries

Preferred solution: Let the company propose a solution

2 comments
Guest

you dropped it on your foot hello??????

Guest

No this issue has not been fixed yet. Unfortunately!

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Anonymous
map-marker Springdale, Arkansas

Total Gym - Customer Care Review from Springdale, Arkansas

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Well would of like to make payments through the mail instead of out of my account. Never could get ahold of someone who could give me an address to send payments too. I changed bank cards and would hope they would send me a bill in the mail. No such luck. They went straight to collections agency who even wants my bank account info. Sorry not giving that out over the phone. I would rather pay with a money order. Service sucks. Everything sucks with them. The equipment is too heavy for a woman to lift alone. It's not worth it's price.
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Reason of review:
Problems with payment
Anonymous
map-marker San Jose, California

Total Gym - Xls Review from San Jose, California

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I was told over the phone this company would give me my money back no questions asked if I wished to return it before the 60 days. I could never get it out of the box it was so heavy. When I called and asked them to come get it the lady told me it would caust me $49 dollars to return it. This I was never told it's bran new still in the box. She said they will return all my money but not for the shipping. I really think when you order this you should be told everything! To heavy for a single mom thank you for ripping me off. I make $800 a month and can really afford this!!!!!!
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Reason of review:
Problems with payment
1 comment
Guest

I WANT TO RETURN THE TOTAL GYM ITS BIGGER THAN WHAT I THOUGHT I'VE CALLED THE NUMBER ON THE INSTRUCTIONS TO GET A RETURN CODE TO SHIP AND I GET A CALL CENTER AGENT THAT CAN'T DO ANYTHING I'VE TRIED VIA EMAIL AND I GET THE SAME RUN AROUND.ANYBODY OUT THERE THAT CAN HELP ?

Angelice Hbh
map-marker Hollywood, Florida

Total Gym Customer Care Review

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Very disappointed, from the equipment to the customer service. I suggest you be ware! I tried it, i keep my hair in a ponytain, and it pulls my hair, it also has you over extending on excersizes. I called to return it, they would say no it's too late, i asked to speak to a manager and they you take a message and never return your call. This thing is sitting in a box in my garage. It's awful.
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Reason of review:
Poor customer service
Theo A Iqu

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Verified Reviewer
| map-marker Fort Vermilion, Alberta

Total Gym Exercise Machine Review

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Well l ordered my total gym machine @$829. But they arec charging me on my credit also they want me to pay double amount. Their customer service is poor n don't trust total gym.
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Reason of review:
Problems with payment
Anonymous
map-marker Surrey, British Columbia

Customer sevice that stinks !

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I contacted customer service on a live blog . I asked what is the size of the total gym as I have a truck/camper and I travel a lot .

I also asked if there is a distributor in the Vancouver BC area . The answer was "tota gym does not deliver to Quebec the yukon or the northwest terr . And no answer RE the size/weight . So I ask again what is the size of the total gym ?

I than get asked "what fitness level are you looking at " ? My response is "whats fitness level got to do with the size" ? I am getting very annoyed with the evasive answers at this point. The respose is "I told you before it's 55 !

55 what ? Depth , length , width or weight ? Is that metric or inches ? I am so annoyed at this point that I sever the connection .

Why is Total Gym so evasive ? What are they trying to do ?

I e-mailed the company and get no response , they just do not care ! Don't trust them !

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Cons:
  • Very poor costomer service
Reason of review:
Poor customer service