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I am initially upset that the sales rep at total gym the official site was not forthcoming about ANY other option for a less expensive version. My elderly mother was not given a choice..he bombarded her with 1$down today only 100%money back guarantee n the typical...
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2 comments
Irene Moore
#1698114
Shopping Expert
According to the Total Gym return policy, if you are not satisfied with your purchase, you should contact a Total Gym customer service representative by calling Total Gym's toll free number at 1-800-501-4621 within 30 days of delivery for a full refund or credit. Shipping and handling fees are not covered in refunds.
Please note that according to the Total Gym FAQ, the Total Gym Supreme, the Total Gym XLS and the Total Gym FIT do not require any assembly and can be set up in minutes.
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Review
#1307372 Review #1307372 is a subjective opinion of poster.
Service
Total Gym Sales Representative
Reason of review
Poor customer service
1.0
Details
This is the second Total Gym we have owned and we are completely pissed off. The inferior quality of the QVC model is a disgrace. We can't even us this equipment, it is just gathering dust. I have tried sending emails but I never get a response. The customer service...
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2 comments
Irene Moore
#1698115
Shopping Expert
If you need any assistance, you may try to reach out to Total Gym Customer Service by phone at 1-800-501-4621, by email at support@totalgym.com, or by mail Total Gym 5225 Avenida Encinas Suite C Carlsbad, California 92008 United States. You may also share your experience by posting comments via the company social networks.
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Review
#1270831 Review #1270831 is a subjective opinion of poster.
Product
Total Gym Exerciser
Reason of review
Bad quality

I have not received my total gym

I have not received the total gym I order online. I got a recording saying they will contact me.
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Review
#1267784 Review #1267784 is a subjective opinion of poster.
Service
Total Gym Shipping Service
Reason of review
Order processing issue
my back and knee are permamently ruined from their product. they dont care one bit. qvc and total gym do not need to ever make a deal again. Total Gym with the cyclo trainer attachement destroyed my body in the following ways: 1. my back was wrenched during 25-30 mile...
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1 comment
Irene Moore
#1698093
Shopping Expert

Total Gym’s refund policy is one of the top concerns stated in 37 Total Gym complaints and questions. TotalGym.com explains that if customers are not 100 percent satisfied with any purchase, they can contact a Total Gym customer service representative by calling Total Gym's toll-free number at 1-800-501-4621 within 30 days of delivery for a full refund or credit. Shipping and handling fees are not covered in refunds.
Review
#1232155 Review #1232155 is a subjective opinion of poster.
Product
Total Gym Exerciser
Reason of review
Bad quality
tried to return, had a lot trouble getting in touch with anyone at your business. When i was a customer you were always very professional and pleasant. unfortunately, now because of your services failing to notify me about a shipment & anyone able to sign for said...
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Review
#1185122 Review #1185122 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$55
Preferred solution
Full refund
Featured
1.0
Details
Total Gym - Defective out of the box
Total Gym - Defective out of the box
Total Gym - Defective out of the box
We just purchased a “NEW” in the box Total Gym XLS on ebay. It arrived and looked like the box had gone to war. The top leg is bent and cover broken. And it appears as though the bottom rail assembly is installed upside down. The squat sleeves are on the bottom of the...
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2 comments
Irene Moore
#1698100
Shopping Expert
According to the Total Gym refund policy, if customers are not 100 percent satisfied with any purchase, they can contact a Total Gym customer service representative within 30 days of delivery for a full refund or credit. Shipping and handling fees are not covered in refunds. Please check out full Total Gym contact information given in the article “Top Total Gym Question: How Does TotalGym.com 30-day Trial Period Work?”
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Review
#1166647 Review #1166647 is a subjective opinion of poster.
Product
Total Gym Xls Rower
Cons
  • Defective assembly of equipment
Reason of review
Damaged or defective
Loss
$872
Preferred solution
Let the company propose a solution
Tags
  • defective products

Total Gym - I very much like this gym

5.0
Details
No problems with this company.. Specs are given online before you order.. You know the size and weight ... I use my gym 3-4 times a week... Easy to use.. Videos are clear and informative.. It is not a “cakewalk “.. It takes commitment... And you get results.. For us, it is a keeper..
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Review
#1147829 Review #1147829 is a subjective opinion of poster.
Product
Total Gym Exerciser
Reason of review
Good quality
I felt pretty bad when your sales person told me he was sure my boyfriend wouldn't have a problem with me spending a 1.00 I thought that was horrible. How does that son of a {{Redacted}} know what my boyfriend thinks or me....and it's not just a dollar it's...
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Review
#1129464 Review #1129464 is a subjective opinion of poster.
Service
Total Gym Sales Representative
Reason of review
Poor customer service

Total Gym in Exton, Pennsylvania - Piece of garbage

1.4
Details
They advertise that it comes assembled but then you have to assembled without instructions
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Review
#1110375 Review #1110375 is a subjective opinion of poster.
Product
Total Gym Exerciser
Reason of review
Not as described/ advertised

Total Gym in Exton, Pennsylvania - Bad odor

3.7
Details
Recieved total gym force a week ago, great.machine only problem is it stinks. It has a really strong paint smell that will not go away. Put it outside to air but smell does not go away. Customer service is non existant.
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Review
#1082655 Review #1082655 is a subjective opinion of poster.
Product
Total Gym Home Gym Exerciser
Reason of review
Bad quality