Total Gym Complaints and Reviews

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    • Very poor costomer service1

Well l ordered my total gym machine @$829. But they arec charging me on my credit also they want me to pay double amount. Their customer service is poor n don't trust total gym. Add comment

I have owned my Total Gym Fit for almost a year. It's a mechanical wonder for my exercise program. It takes up some space and requires extra effort to fold up and set up, but this is an added bonus to my workout program. I have had limited experience with customer service, but only with positive outcomes. I can find the answers to most of my questions on the website. I find it a total waste... Read more

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  • Apr 08
  • Sport
  • Arlington, Virginia
  • Staff
  • 175
  • REVIEW RATING 4/5

Awful customer service. I called to find the full price since the advertisement did not tell you. When I said it was a bit too much for me he kept asking me questions about my current training. He kept putting me down (asked how much I paid for my gym membership where I replied, $10/month and was told I had a cheap gym). I was being very nice and responding to all if his annoying questions... Read more

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I contacted customer service on a live blog . I asked what is the size of the total gym as I have a truck/camper and I travel a lot . I also asked if there is a distributor in the Vancouver BC area . The answer was "tota gym does not deliver to Quebec the yukon or the northwest terr . And no answer RE the size/weight . So I ask again what is the size of the total gym ? I than get asked "what... Read more

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  • Nov 20, 2014
  • Sport
  • Las Vegas, Nevada
  • Gym Equipment
  • 314
  • REVIEW RATING 5/5

I was working out and my cable snaped not by fault of mine , it is not a smooth cut the wires ripped apart, im only a 120 pounds I use my totalgym everyday. I have never herd of anything like that happening. My name is Suzanne Hampton 702 685 7406 or 702 544 0117 can you please get back with me A.S.A.P. Thank you. Read more

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It was bigger than it looked . I hurt my back just Looking a it. Then I had someone bring it in. After some time I became alarmed. Then I saw the thing being towed by a strong man with great difficulty... It wasn't even in my house yet. This piece of equipment is too much for me and everyone willing to help me to deal with. I am returning my "Total gym" even though I may have to spend a lot... Read more

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  • Mar 29, 2013
  • Sport
  • Des Moines, Iowa
  • 3
  • 3
  • 239
  • REVIEW RATING 4/5

I been trying to get a hold of customer service and always get a busy signal. Than I called the line where you order one and they put a fax through so they would call me but never did. So if you get it for one dollar for the first month you won't get though to send it back. I have a couple pcs that are damaged and no one calls me. I do like the Total Gym that's not the problem and I leave it out... Read more

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I ordered a gym system from "Total Gym" around Dec 2, 2010 for my wife xmas. The gym never got to me, since then I have called over 20 times and left messages over 20 times sent 2 emails and as of today NO one has called me to tell me where my gym is. They are giving me run around. A very very poor customer service. The company is called "Total Gym", they said it was delivered on Dec. 17, 2010,... Read more

Was this review helpful? 4 7

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