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    • Customer service 1
    • Very poor costomer service 1

Not happy with the total gym I sent an email on March 21, 2016 no response I would like to have a response to this email please they are already taking money out of my checking account for this thing it was broken right out of the box I want this piece of junk out of my house please please send me an address to where to send this *** thing to that's all I need from you I don't need any sales I don't need it to be fixed or whatever I just want the thing gone Read more

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Customer service sucks. I submitted an order 3 weeks ago, or so I thought. I was never billed, so I contacted customer service again and was told the order did not process because the billing and shipping address were different. I called five times over this issue to explain that billing was my Georgia address and shipping was my home in another state. I live in three different states depending upon time of year. What's so difficult, Amazon delivers for me in five different states with no issues. I called again this past Friday and was told... Read more

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Well l ordered my total gym machine @$829. But they arec charging me on my credit also they want me to pay double amount. Their customer service is poor n don't trust total gym. Add comment

I have owned my Total Gym Fit for almost a year. It's a mechanical wonder for my exercise program. It takes up some space and requires extra effort to fold up and set up, but this is an added bonus to my workout program. I have had limited experience with customer service, but only with positive outcomes. I can find the answers to most of my questions on the website. I find it a total waste of time to call customer service with purely pretentious questions. Blah! Blah! Blah! Blah! Blah Blah! Blah! Blah! Blah! Blah Blah! Blah! Blah! Blah!... Read more

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Awful customer service. I called to find the full price since the advertisement did not tell you. When I said it was a bit too much for me he kept asking me questions about my current training. He kept putting me down (asked how much I paid for my gym membership where I replied, $10/month and was told I had a cheap gym). I was being very nice and responding to all if his annoying questions trying to get me to buy, even though I continuously told him I am not interested, I will stick with my current workout system. Then when I got a little... Read more

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I contacted customer service on a live blog . I asked what is the size of the total gym as I have a truck/camper and I travel a lot . I also asked if there is a distributor in the Vancouver BC area . The answer was "tota gym does not deliver to Quebec the yukon or the northwest terr . And no answer RE the size/weight . So I ask again what is the size of the total gym ? I than get asked "what fitness level are you looking at " ? My response is "whats fitness level got to do with the size" ? I am getting very annoyed with the evasive answers at... Read more

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I was working out and my cable snaped not by fault of mine , it is not a smooth cut the wires ripped apart, im only a 120 pounds I use my totalgym everyday. I have never herd of anything like that happening. My name is Suzanne Hampton 702 685 7406 or 702 544 0117 can you please get back with me A.S.A.P. Thank you. Read more

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It was bigger than it looked . I hurt my back just Looking a it. Then I had someone bring it in. After some time I became alarmed. Then I saw the thing being towed by a strong man with great difficulty... It wasn't even in my house yet. This piece of equipment is too much for me and everyone willing to help me to deal with. I am returning my "Total gym" even though I may have to spend a lot of money on manpower to have it removed! I will report more from a different address. Hope you will help me get rid of it, Chuck! Read more

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I been trying to get a hold of customer service and always get a busy signal. Than I called the line where you order one and they put a fax through so they would call me but never did. So if you get it for one dollar for the first month you won't get though to send it back. I have a couple pcs that are damaged and no one calls me. I do like the Total Gym that's not the problem and I leave it out so I can jump on it a couple times a day. It helps me to work out because I don't have the energy to go to a gym right now. Read more

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I ordered a gym system from "Total Gym" around Dec 2, 2010 for my wife xmas. The gym never got to me, since then I have called over 20 times and left messages over 20 times sent 2 emails and as of today NO one has called me to tell me where my gym is. They are giving me run around. A very very poor customer service. The company is called "Total Gym", they said it was delivered on Dec. 17, 2010, but we never received it. Many calls was placed with customer service and they would sent me to this other person who I have left more than 20 phone... Read more

Was this review helpful? 5 7

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